Privacy Policy for OHC Support

Privacy Policy

Effective Date: April 2, 2026

At OHC Support (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal and technical information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (https://ohc.support) and utilize our technology support, remote desktop, and data backup services.

1. Information We Collect

We collect information that you voluntarily provide to us, as well as data automatically collected when you interact with our website and services.

  • Personal Identification Information: When you fill out a contact form, schedule a call, or purchase a subscription, we may collect your name, email address, phone number, and billing address.
  • Payment Information: We use secure, third-party payment processors (such as Stripe) to handle transactions. We do not store your full credit card numbers or raw financial data on our servers.
  • Technical & Device Data: To provide accurate remote support, our website may automatically detect your Operating System (OS) and browser type to route you to the correct software download.
  • Service & Diagnostic Data: During a remote support session, we may collect diagnostic data about your computer, network, and software to troubleshoot and resolve your IT issues.

2. Data Backup Services

If you subscribe to our data backup services:

  • Encryption & Privacy: Your backup data is encrypted locally on your machine before being transmitted to our secure cloud infrastructure. We cannot see, access, or read your raw personal files (such as photos, documents, or emails) stored within these encrypted backups.
  • Account Provisioning: We collect your email address strictly to provision your secure login portal and manage your subscription limits.

3. How We Use Your Information

We use the information we collect strictly to operate our business and provide you with reliable tech support:

  • To deliver remote IT support and troubleshooting.
  • To process payments for monthly retainers and software subscriptions.
  • To communicate with you regarding appointments, service updates, and invoices.
  • To improve our website’s functionality and user experience.

4. How We Share Your Information

We are in the business of tech support, not data brokering. We do not sell, rent, or trade your personal information to third parties. We only share information with trusted third-party service providers who assist us in operating our business, including:

  • Payment Processors (e.g., Stripe) for secure billing.
  • Remote Desktop Software Providers (to facilitate secure screen-sharing sessions).
  • Cloud Infrastructure Providers (who host our encrypted backup servers). These partners are bound by strict confidentiality agreements and are permitted to use your data only to provide these specific services.

5. Security of Your Information

We take data security seriously. We implement industry-standard security measures, including SSL encryption on our website, secure Nginx server environments, and end-to-end encryption for our backup services, to protect your personal information from unauthorized access, alteration, or disclosure.

6. Remote Access Protocol

Remote support sessions are strictly consent-based. We cannot access your computer without your explicit permission or action (such as downloading our remote client and providing a session ID). You reserve the right to terminate a remote session at any time.

7. Your Data Rights

Depending on your location, you have the right to:

  • Request access to the personal data we hold about you.
  • Request corrections to any inaccurate or incomplete data.
  • Request the deletion of your personal data (subject to legal and accounting retention requirements).
  • Opt-out of marketing communications at any time.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy as our services evolve. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us:

OHC Support Serving Greenville, Farmersville, and surrounding areas.
Website: https://ohc.support